Recognisable from the outside.
Put a stable organisational address on the website, invoices and contact pages. Decide what happens when the person behind it changes.
TEAM EMAIL / SHARED RESPONSIBILITY / CONTINUITY
One address.
Many people.
A clear owner.
Build the conversation around your organisation. Give every important address a purpose, an owner and a way forward.
THE CONTINUITY PLANILLUSTRATIVE
FINANCEOPERATIONSVOLUNTEERS
hello@
yourorganisation.ukA ROLE, NOT A SINGLE PERSON
yourorganisation.ukA ROLE, NOT A SINGLE PERSON
ACCOUNTABLENamed owner
RECOVERABLEAgreed route
Who reads it? Who replies?
Who takes over when someone leaves?
OWN THE DOMAINASSIGN THE ACCESSKEEP THE CONTEXTPLAN THE HANDOVER
FOR BUSINESSES / ASSOCIATIONS / COMMUNITY TEAMS
A mailbox is only
part of the picture.
Understandable on the inside.
Separate individual identities from role addresses. Define who can read, send, approve access and manage recovery.
Ready for the next chapter.
Keep a current inventory and a tested handover. A change of staff, supplier or domain should have an agreed plan.
INTERACTIVE / YOUR FIRST RESPONSIBILITY MAP
Who keeps
the conversation moving?
Fixed planning rules run in your browser. No account is inspected, created or changed.
GOOD BOUNDARIES. BETTER CONTINUITY.
A role address
is not a password policy.
Start with what the team needs to do. Then confirm how the chosen mail platform supports it.
An alias, a shared mailbox and a distribution group solve different problems. Delegated access, sending permissions, retention and recovery vary by product. Agree these details before you commit.
Understand the building blocks →NEW DOMAIN OR WEBSITE?
Start with the foundation.
Our complementary Mailbox site covers domain names, email and website hosting, including a provider domain-search route.
Explore Mailbox services ↗ALREADY A CUSTOMER?
Go to your existing account.
The established Mailbox login page directs customers to the appropriate account system. Keep credentials on the provider’s site.
Customer account chooser ↗MOVING THE CONVERSATION?
Bring a checklist.
Inventory, test and validate the destination. Make mail delivery and access part of acceptance.
Read the migration guide →MAKE THE NEXT CONVERSATION USEFUL
Tell us about
your team.
How many people need access? Which addresses matter? What must keep working during a change?
A general outline is enough. Do not send passwords, private mail, recovery codes or customer records. This is a service enquiry, not an account activation.